Privacy Policy

At Roz Clarke, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect personal information that you provide directly to us, such as:

  • Your name, email address, phone number, and shipping/billing address

  • Order details and payment information

  • Any messages or inquiries submitted through our contact form

We also collect limited technical information automatically through cookies and analytics tools, including:

  • IP address, browser type, and device information

  • Pages visited and time spent on our website

2. How We Use Your Information

We use your information only for legitimate business purposes, such as:

  • Processing and fulfilling your orders

  • Providing customer service and order updates

  • Sending important notifications related to your purchase

  • Improving website performance and user experience

  • Complying with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Payment Information

All online payments are processed securely through Stripe, a trusted third-party payment gateway.
Roz Clarke does not store or have access to your full credit card information.

4. Cookies

Our website uses cookies to enhance your browsing experience.
You can adjust your browser settings to disable cookies at any time, but some parts of the website may not function properly if you do.

5. Data Retention

We keep your personal information only as long as necessary to:

  • Complete your purchase

  • Provide after-sales support or warranty assistance

  • Meet legal and accounting obligations

6. Your Rights

As a customer based in the UK or EU, you have the right to:

  • Request access to your personal data

  • Ask for corrections or deletions

  • Withdraw consent to data processing

To exercise these rights, please contact us at info@rozclarke.com.

7. Third-Party Services

We may use trusted third-party tools (like shipping carriers or analytics software) to assist with operations.
These partners are required to comply with strict data protection and confidentiality obligations.

8. Data Security

We take data protection seriously.
Our website uses SSL encryption to protect your information during transmission.
Access to customer data is restricted to authorized personnel only.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or business practices.
Any updates will be published on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about how we handle your data, please contact us:

Roz Clarke
19 St. Leonards Rd, Windsor SL4 3BP, United Kingdom
📞 +44 1753 858517
✉️ info@rozclarke.com