Frequently Asked Questions (FAQ)
Welcome to our FAQ section. Here you’ll find answers to the most common questions about shopping with Roz Clarke.
Orders & Payments
What payment methods do you accept?
We accept secure payments via Stripe, which supports all major debit and credit cards (Visa, Mastercard, American Express). All transactions are processed securely.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at info@rozclarke.com. We can only make changes before the order has been processed and shipped.
Shipping
Where do you ship?
We currently ship within the United Kingdom. International shipping is not available at this time.
How long will delivery take?
Orders are processed within 0–1 business day. Standard UK delivery usually takes 4–5 business days after processing.
How much does shipping cost?
We offer Free Standard Shipping on all UK orders. If express options are available, they will be shown at checkout.
Returns & Refunds
What is your return policy?
You may return items within 14 days of delivery, provided they are unworn, unused, and in their original packaging with tags attached. Please see our Return & Refund Policy for full details.
How do I return an item?
To initiate a return, email us at info@rozclarke.com with your order number. Once approved, send your item back to our boutique at:
Roz Clarke Boutique19 St. Leonards Rd, Windsor SL4 3BP
United Kingdom
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect your return. The money will be credited back to your original payment method.
Products
Are all items authentic?
Yes. We stock only authentic designer labels, luxury cashmere, and carefully curated collections.
How do I know what size to order?
Each product includes a size guide where available. If you are unsure, feel free to contact us for personalised advice.
Contact & Store Information
Where is your boutique located?
Our boutique is located in Windsor, United Kingdom:
Roz Clarke Boutique19 St. Leonards Rd, Windsor SL4 3BP
United Kingdom
What are your opening hours?
We are open Tuesday to Saturday from 10:00 AM – 5:00 PM. We are closed on Sundays and Mondays.
How can I contact you?
You can reach us by phone at +44 1753 858517 or by email at info@rozclarke.com.