1. Where is Roz Clarke based?
We are based in Windsor, United Kingdom at:
đź“Ť 19 St. Leonards Rd, Windsor SL4 3BP
2. Do you only sell women’s clothing?
Yes, Roz Clarke specializes exclusively in women’s fashion including dresses, coats, tops, skirts, and more.
3. How long does delivery take?
- Standard Shipping (Free): 4–7 business days
- Express Shipping (£9.99): 2–4 business days
Orders are processed within 1–2 business days. You’ll receive tracking details once your order is shipped.
4. Do you ship internationally?
Currently, we ship across the United Kingdom. International shipping may be added in the future.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can track your order directly through the courier’s website.
6. What is your return policy?
- You can return unused, unworn items within 14 days of delivery.
- Items must have all original tags and packaging.
- Some items (lingerie, underwear, earrings) are non-returnable for hygiene reasons.
👉 For details, please visit our Return & Refund Policy.
7. Who pays for return shipping?
- Customers cover the return shipping cost unless the product is faulty or incorrect.
- If your item is defective, we will cover the full cost of return shipping.
8. How do I request an exchange?
Please email us at support@rozclarke.com with your order number and the size/color you’d like to exchange for. Exchanges are processed based on stock availability.
9. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
10. How can I contact customer service?
You can reach us at:
📧 support@rozclarke.com
đź“ž +44 1753 858517
🕒 Monday–Friday, 9:00 AM – 6:00 PM (GMT)