At Roz Clarke, we are committed to ensuring that your orders are delivered quickly, securely, and transparently. This Shipping Policy explains how we process, ship, and deliver your purchases.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment has been confirmed.
- Orders placed on weekends or UK public holidays will be processed on the next business day.
2. Shipping Destinations
We currently ship to:
- United Kingdom (mainland delivery areas)
👉 Please note: We do not ship to P.O. boxes, BFPO, or APO/FPO addresses.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–7 business days | Free |
| Express Shipping | 2–4 business days | £9.99 |
⚠️ Delivery times are estimates and may vary due to courier delays, customs checks, weather, or other unforeseen factors.
4. Tracking Your Order
- Once your order has been dispatched, you will receive a confirmation email with a tracking number.
- You can use this number to track your package directly on the courier’s website.
5. Customs, Duties & Taxes
- All prices listed on our website include UK VAT where applicable.
- If international shipping becomes available, additional customs duties or import taxes may apply — these will be the customer’s responsibility.
6. Delays or Lost Parcels
While we work with reliable couriers, delays may occur. If your order is significantly delayed or lost, please contact us immediately at support@rozclarke.com so we can assist you.
7. Contact Us
For shipping questions or assistance, please reach us at:
Roz Clarke
📍 19 St. Leonards Rd, Windsor SL4 3BP, United Kingdom
📞 +44 1753 858517
📧 support@rozclarke.com
🌐 https://rozclarke.com/