Roz Clarke – Return & Refund Policy

Our Commitment to Your Satisfaction at Roz Clarke

We want you to be completely happy with your Roz Clarke sweaters. If you’re not satisfied, we’re here to help with a straightforward return and refund process.

1. 30-Day Return Policy:

• We offer a 30-day return period, allowing you to request a return within 30 days of receiving your order.
• To be eligible for a return, the sweater must be in new, unused condition, with all original tags and packaging intact.

2. How to Initiate a Return:

• To start a return, please contact us via email at support@rozclarke.com.
• Our team will provide you with a return authorization and detailed instructions for sending the item back to us.
• Please note that returns without prior approval will not be accepted.

3. Return Shipping Labels:

• For Defective Products: We will provide a prepaid return label.
• For Non-Defective Returns (Customer Remorse): Customers are responsible for return shipping costs.

4. Return Period:

• You have 30 days from the date of receiving your order to initiate a return.

5. Product Condition for Returns:

• We accept returns for sweaters that are in new, unused condition, with all original tags and packaging.

6. Restocking Fees:

• Roz Clarke does not charge any restocking fees for returns.

7. Return Shipping Costs:

• For Defective Products: Roz Clarke covers the cost of return shipping.
• For Non-Defective Returns (Customer Remorse): The customer is responsible for return shipping costs.

8. Damaged, Incorrect, or Defective Products:

• Please inspect your sweaters carefully upon receiving them.
• If you notice any damage, inaccuracies, or defects, notify us promptly via email at support@rozclarke.com.
• We will work with you to resolve the issue quickly.

9. Exchanges:

• We offer exchanges for damaged, incorrect, or defective items.
• If you need to exchange a product, please contact us for assistance.

10. Refunds:

• Once we receive and inspect your returned sweaters, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method.
• Refunds will be processed within 14 days, based on your bank or credit card issuer’s policies.
• Refunds will be for the purchase price of the item(s) returned, excluding the original shipping costs.

11. Contact Information:

• Trade Name: Roz Clarke
• Phone Number: +44 1753 858517
• Email: support@rozclarke.com
• Physical Address: 19 St. Leonards Rd, Windsor SL4 3BP, United Kingdom.